Refund Policy

Last updated 3 October 2026

The Free plan lets you try Swipework before you pay. If a paid purchase isn't right for you, here's when you can get your money back.

1. Who handles refunds

Paddle.com is our online reseller and the Merchant of Record for every order, so Paddle processes every refund. Refunds go back to the payment method you used. Paddle's refund policy and your legal rights also apply, and whichever gives you more is the one that counts.

2. Plans (Pro and Agency)

• First payment: you can get a full refund on your first payment for a plan you haven't paid for before. Ask within 14 days of the payment, before you've used 10% of the credits it added. For example, Pro adds 1,500 credits, so it's refundable if you've used fewer than 150. Agency adds 5,200, so it's refundable if you've used fewer than 520.
• Renewals: renewal payments aren't refunded. To avoid the next charge, cancel before your renewal date, either from the link in your Paddle receipt email or at paddle.net. After you cancel, your plan stays active until the end of the period you've paid for.
• We don't refund the unused part of a billing period.

3. Credit packs

You can get a full refund on a credit pack within 14 days of buying it, as long as you've used less than 10% of its credits. That's fewer than 50 credits from a 500-credit pack. Pack credits are spent only after your plan credits run out, so a pack you haven't needed yet stays unused.

4. Failed or broken generations

If an AI action fails, its credits go back to your balance automatically, and you don't need to ask. If a result was unusable because of a problem on our side, email us and we'll look at returning the credits.

5. What happens after a refund

We remove the credits that the refunded purchase added. If you refund a plan, your account moves to the Free plan straight away.

6. When we may refuse a refund

We may refuse a refund in these cases:

• there are signs of fraud or abuse, such as repeatedly buying and refunding;
• your account was closed for breaking our Terms of Service;
• the request falls outside the conditions above.

None of this limits your legal rights.

7. Your legal rights

If you're a consumer in the EU, the UK or another place that gives you a legal right to cancel, that right applies in addition to this policy. Nothing here limits it.

8. How to ask for a refund

• Email shorol2k14@gmail.com from the email address on your account. Include the order number from your Paddle receipt.
• Or ask Paddle directly, using the link in your receipt email or at paddle.net.
• We reply within 3 business days. Depending on your bank, a refund usually reaches you within 5 to 10 business days.
• Please contact us before you open a chargeback with your bank. We can usually sort things out faster.